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How It Works

Hopefully, you are visiting this page because you have decided to place an order with us. If so, thank you for your patronage. If not, thank you for taking the time to gather more information. It is very easy to place an order and make payment, and get a personal, qualified writer on your task immediately. Just read below for some tips on how to proceed.

Placing Your Order

We have created an online system that makes placing an order extremely simple. Once you enter our order page, you will be able to see our brief order form. This form asks for standard information such as your name, email address, phone number, etc. You will also see fields where you will enter details and instructions about the paper or other document you would like us to write for you. It is in your best interest to be as clear and as detailed as possible when describing the work you would like us to do. However, if you need to make changes after your original order has been placed, you will be able to do so. If this happens, please understand that price adjustments may be needed. A final note: our ability to contact you is very important. Please help us by making sure we have accurate contact information.

Paying for Our Services

You may make payment via any of the normal methods used for any online retailer – any major credit/debit card, PayPal, wire transfer, or e-check. When we receive payment from you, your assignment is given to the most qualified writer on our staff. Once this happens, the writer begins by reviewing your order and noting any special instructions. Then, s/he starts by doing any required research, and then writing. If we need any additional information to process your payment, a member of our finance and billing department may need to contact you. This verification ensures that we receive payment in a timely manner and that you are protected from fraud and identity theft.

Communications Policies

Confirming Your Order

When you place an order with us, we want to be sure that it is dealt with properly. The best way to do this is by communicating using authorized channels. We can do this by communicating via phone, email, text messaging, or (ideally) our client portal. If you choose to use other methods to respond to communications, we have no way of knowing which messages you have received. One way that we know you have seen a message is by requesting that you click on a confirmation link. We ask that you respond to all messages sent by email or through your account portal as quickly as possible, so that no delays occur. If we need to get in touch with you immediately, we will use the telephone number you have provided.

Your Account Login

You may log onto our system and check the status of your order(s) 24 hours each day. Once you have logged in, you may also send us communications and questions, express concerns, request changes or revisions, and update your contact information. After you have signed into our system, you may also review any communications from our billing team, customer care staff, and writers. In order to serve you best, we ask that you log in at least once every day, along with checking your email and text messages. Missing communications can have a significant and negative impact on deadlines and paper quality. Please mark any urgent communication so that we may pay quick and careful attention until the issue is resolved. We will monitor urgent requests every hour until there is a resolution.

Final Approval and Download

Please check your portal, along with your emails and texts when your deadline date is close. Your portal is the place at which you will receive your final draft for review and approval. We offer downloads in many formats including, MS Word, PDF, XML, Rich Text Format, and ANSI text. If your computer software blocks these kinds of downloads, we can make arrangements to send your paper to you as an email attachment. The important thing is that you are able to open the document, review it thoroughly, and either approve it or request revisions that you may need. Our only goal is that you are happy with the product you have received, and we will do whatever is necessary to achieve that goal!

Customer Feedback

After your order has been filled, you may be asked to fill out a short survey. Your answers are really important to us, because these drive improvements that we make in our products, services and procedures. We really do want your comments! If you wish to provide other feedback, please contact a customer care specialist directly.

Our Customers are the Reason We Are Here

The trust our customers place in us is both appreciated and sacred to us. From providing superior writing and service to guaranteeing full confidentiality, we will never compromise our principles and standards. When you do business with EssayPenguins.com, you do business with the best!