Our Guarantee to Our Customers
We really appreciate the opportunities our customers give us to serve them. In return, it is our hope that customers feel that they have been afforded courteous and respectful treatment from every member of our team. In order to make sure this happens, we have several policies in place guaranteeing the safety of customer information, and establishing our policies on ownership, refunds, quality assurance, originality, and revisions. Please review these, so that you understand our commitment to you and your needs.
Paper Ownership Guarantee
Once payment has been received, and you have approved the final draft, you are granted full ownership of your paper. At this point EssayPenguins.com retains no rights to your paper nor do our writers, contractors, vendors, or other affiliates. Once the ownership transfer has taken place, your paper is purged from our servers along with any related notes or outlines. It is our strict policy that papers are never resold in any manner. We want all of our customers to feel confident that they have original pieces of writing that will never show up anywhere else!
Our Confidentiality Guarantee
We are very aware that customers who use writing services have a very real need for privacy and discretion. Here are the steps we have taken to guarantee that this need is met:
- We have a policy that strictly forbids the sharing of customer information with any third party other than our payment processing vendor.
- We utilize firewalls and other security software to keep hackers and intruders away from customer information.
- We only provide writers and other staff members with the minimum amount of contact information to complete your order. Your writer will only have your first name and your customer ID number, for example.
- Our payment service uses secure technology that is updated on a regular basis.
When staff members prove to us that they have a keen eye for detail and a talent for editing and proofreading, we invite them to apply for a position with our quality assurance team. Members of this team are given the job of ensuring that the following standards are met:
- Paper is free of grammatical, structural, and mechanical mistakes
- Any special instructions have been followed exactly
- All content is original and free of plagiarism
- Proper research was conducted before the paper was written
- Wording and phrasing is acceptable for the customer’s academic level and void of any awkwardness
Members of our quality assurance team are the reason that we have such a high rate of customer return business and satisfaction ratings. If any questions arise on the issue of originality, our team members will give the customer a report from turnitin.com.
Refund requests are rare, however, we will provide refunds in some instances. Please contact us for a refund if one of the following events has occurred:
- We inadvertently submit an invoice more than once
- You are able to provide proof of content that is not original
- We do not finish the work on time
- A writer is not available to do the work
- We fail to finish a paper to your standards
In some instances we will consider issuing a partial refund. This depends on the specifics of each situation. We have a detailed refund policy on our site, and we urge all of our customers to review it.
Our Revision Policy
We allow customers to make unlimited revision requests. When we receive these requests we will work as quickly as possible to make any needed changes. We want customers to be satisfied with the final draft of their products. The purpose of our revision policy is to create and maintain a positive relationship with our customers, and to build a reputation of honesty and excellence. If customers are happy with our services, the best way to thank us is by recommending us to others. We have published a revision policy on this website with more details and encourage customers to read more there.
Our Originality Policy
We understand that customers want assurance that they do not need to be concerned about plagiarism. If you conduct business with EssayPenguins.com we make the following guarantees:
- We obey the rules of citing sources established by the format you provide to us.
- All writing is done from scratch. We do not allow our writers to use previously written papers.
- If we use a source in a paper, that source can be vetted.
- We us turnitin.com to check for any plagiarism. This is the same software package utilized at virtually all colleges, universities, and high schools.
- Every paper is verified by our quality assurance team for originality
We have never had a client who has been accused of turning in a paper that was not original.
Our guarantees are in place to give all of our customers peace of mind as they use our services. You will find that most other writing services do not provide the detailed guarantees that EssayPenguins.com does, and this practice of ours is why our clients continue to receive exceptional products.