To use the products and services that EssayPenguins.com offers, you must be of legal age and agree to the following Terms and Conditions.
1. Interpretation of Our Terms
1.1 Agreement refers to our Terms and Conditions.
1.2 Terms – the Company, We, or Our - refer to EssayPenguins.com, the provider of academic writing services to Customers.
1.3 Terms - the Customer, the User, You, or Yours - refer to the person or persons who submit Orders with the Company and abide the Terms and Conditions described in this Agreement.
1.4 Messaging System is the software that ensures uninterrupted communication between the Customer and the Writer, or with a Support Team Agent.
1.5 Order refers to the actual request for a Product sent to our Company by the Customer. It includes particular requirements and a specification of sources to be used in writing.
1.6 Order Status shows the progress of the Order, the current position towards completion.
1.7 Product is the result of the Order, an original content, written and delivered to the Customer in accordance with his or her inquiry as a digital document.
1.8 Product Revision is a request sent by the Customer for editing the final version of the Product, based on the initial requirements of the order.
1.9 Quality Assurance Department refers to the Company’s structural unit responsible for evaluating and protecting the quality of our Products and Services.
1.10 Support Team or Support refers to the Company’s structural unit responsible for coordinating and assisting the Order process.
1.11 Verification Process is a set of actions required from the Customer and Support to confirm the billing identity of the Customer and transaction authorization as well as to prevent fraud.
1.12 The Writer is a person employed with a company as a freelancer who provides research and writing services to the Customer according to the Company Agreement.
1.13 The Application refers to the mobile user application specifically designed to attend to the customer needs with the help of mobile devices.
1.14 The term – Personal Balance – refers to the personal account of the Customer with the Company that stores Credits of the customer, added to his/her personal balance at own will to further compensate the price of the order(s) at own discretion.
1.15 The term – Affiliate Program – refers to a special program targeted at existing Customers of the Company. The aim of the program is to reward regular clients with Credits to Personal Balance for driving new Clients to the website. The commission rates (rewards) are defined by the Company and can be changed at its own discretion.
2. Order Placing and Registration
2.1 The Order is placed by completing the Order form provided in the Application. No Product is provided by other means of its request.
2.2 The Order form will specify the scope of work, Order parameters and delivery terms. It is Your personal responsibility to provide exact, full and final information to each standard Order form section when filling in Our Order form.
2.3 In addition to Your Product requirements You will be requested to register by providing Your contact information such as Name, email address, country of residence and telephone number. Should any of these parameters change over time, it is your responsibility to update your profile accordingly or inform Support of such changes.
2.4 Once Your profile is created based on the information You provided during registration, You shall not attempt to create another profile by changing your contact details in the Order form. You shall place Orders, communicate and do business with the Company using one and only one profile, created during your first purchase. Should multiple accounts be discovered, the access to such will be closed and purchase history transferred to the only account created during Your first purchase.
3. Order Payment
3.1 The payment for the Product is calculated according to the Company’s pricing and should be paid in advance. The Company starts to process the Order only after the payment for the Product is made and is authorized.
3.2 The Customer can provide payment in instalments, when requested, as long as the following terms are followed:
- The price of the Order should be $500 (USD) or higher
- The first part of the payment should be paid right after the Customer receives the first payment link
* Company representatives reserve the right to refuse a Customer in splitting the payment if such a step might comprise successful Order fulfillment.
** If the installments are not issued within a specified time frame, the company reserves the right to temporarily suspend the Order fulfillment until the due amount is received.
3.3 Order can be paid via Credit Card, Wire Transfer (payment via this method may take up from 3 to 14 business days) and/or Personal Credit Balance.
If the transaction fails, the Customer should check the balance on his/her card, online purchase restrictions and card validity before contacting the Support Staff for assistance.
4. Your Personal Balance
4.1 When placing Orders and buying Products from the Company, You pay using any of the available payment methods at Your discretion. Should the case of partial or full payment reimbursement occur, You have the option to either proceed according to the Money Back Guarantee Policy, or to transfer funds to Credits in Your Personal Account.
4.2 1 Credit equals 1 US Dollar and is stored in Your Personal Account with no limit or expiration date. The number of Credits You store may be used to proceed with the payment for your future Orders with the Company.
4.3 Your funds are transferred to Credits at Your own will and ONLY with Your confirmation. After the transfer of funds to Credits is complete – the amount You store in Credits is Non-Refundable and may be used to pay for your future orders ONLY
4.4 As a part of loyalty program activities, the Company may provide You with a certain Credit amount to further cover payments for Your Future Orders.
5. Order Process
5.1 Order validation. The Company reserves the right to re-check the Order details after the payment to confirm the matching of the requirements with the scope of work indicated in the Order. Should cases of mismatch occur, Support reserves the right to modify the Order to ensure the full match of requirements of the Customer.
5.2 Order volume. Each Order placed by the Customer has a required volume, that is measured by the number of words. Upon the Product delivery the document received has to match the expected number of words metric (the document may have fewer pages than requested, but should have the exact number of words according to the «275 words per page double spaced or 550 words per page single spaced» rule). Should there be a page/number of words mismatch, the Client may request to reformat the paper to match the number of words/pages according to «275 words per page double spaced or 550 words per page single spaced» rule.
5.3 Changes of order details. The Customer and Support may provide changes to the scope of work only if the writer has not started the work yet. No changes can be made once the Writer has started research for the Order. Should the order details increase in volume, order complexity or narrow the completion terms, the Customer will be requested to provide additional compensation for the additional instructions.
5.4 Resources: Should the Customer require specific resource material to be utilized in the production process, s/he must specify those resources and provide them to the Writer. If specified resources are not provided and the writer is responsible for locating and paying for them, additional charges shall be incurred and must be paid before delivery can be made.
In general, the following deadline for resource provision is in place:
1. for orders due within 12-24 hours, resources must be supplied within 30 minutes of the order placement,
2. for orders due within 24-72 hours, there is a 1-hour deadline;
3. for orders with a 72 hour+ deadline, resources must be received within 1 day.
In case Customer did not provide materials within the deadline for resource provision, extra payment or extra time for order completion would be required.
5.5 Communication. The Customer is highly encouraged to communicate with the Writer using the Messaging System or contacting Support by using all available communication means indicated.
5.6 Progress tracking. The Customer may track the progress of the Order by using his/her personal account, where information about his/her order and its status is reflected. The Customer may as well contact Support by using all communication means available 24/7 to get updates on his or her Order status.
6. Order Delivery
6.1 The Company is held responsible for the delivery of the Product and for meeting the deadline indicated in the Order.
6.2 It is the Customer’s personal responsibility to ensure availability of delivery channels once the Company has provided the Product to the Client. The Company will not be held responsible for incorrect email address indicated by the Customer in the profile, spam filters, internet outages and general customer negligence to provide communication channels and others which are beyond the control of the Company. The Customer is encouraged to contact Support 24/7 using all communication channels available for assistance with the Order Delivery.
6.3 The Customer is held responsible for downloading the product in a timely manner after the Product has been provided by the Company.
7. Order Revision
7.1 Free amendments are provided to the Customer by the Company to ensure the quality of the Product provided and to ensure total Customer’s satisfaction with the Product. To receive a free revision of the Product, the Customer has to submit a revision request in written form using the Messaging System or Company’s email no later than fourteen (14) calendar days after the Order delivery date and no later than thirty (30) calendar days after the Order delivery date for any dissertation, thesis, research proposal, thesis proposal, dissertation chapters writing or any other reasonably large assignments. Should the revision deadline be missed, the Customer may have his or her order revised for additional payment or place an order for editing.
7.2 The Quality Assurance Department reserves the right to decline a revision request if the revision instructions violate initial Order instructions. In such cases, the Customer may be requested to pay additionally for the requested changes or place the Order for editing.
7.3. The Quality Assurance Department reserves the right to decline or limit multiple revision requests if the Customer’s behavior demonstrates obvious exploitation of the Writer and other unreasonable requests.
7.4 If the request meets all defined requirements underlined in these Terms and Conditions, our Company will revise the delivered product free of charge.
8. Refund Policy
The Company is held responsible for delivering the Product in a timely manner and according to the Customer requirements indicated in the Order. Should any of the Company’s commitments be violated the Customer is entitled to a partial or a full reimbursement according to our Money Back Guarantee Policy.
9. The Use of Products
9.1 When making a payment for an Order you agree it is for personal and non-commercial use only and the payment you make is a reflection of time and effort for conducting research and writing pertaining to your order as well as maintenance and administration necessary for Product delivery.
9.2 You are not to reproduce, modify, distribute or display the Product in any way on a World Wide Web or in the form of a hard copy over a reasonable limit necessary for personal use.
9.3 Writers who work on behalf of our Company hand over the ownership of all delivered Products to the Company, that retains full copyright of the Products We provide.
9.4 All Products are provided solely as an example of research, reference or for learning and a sample of how to perform an academic writing. All Intellectual Property Rights and Copyright remain with the Company.
10. Company’s Responsibility
10.1 The Company has zero tolerance to plagiarism, academic dishonesty and fraud. We will not be held accountable if such unethical and illegal use of our products and Website content occurs.
10.2 We strictly abide all Copyright laws. Any opposing activity is solely a responsibility of the Customer if he/she breaks our Terms and Conditions.
11. Verification Process
11.1 In order to meet the existing fraud prevention policies and procedures we must provide verification of every Customer’s billing information. It is the Customer’s sole responsibility to immediately verify the provided data and comply with our Company’s request sent via email. We reserve the right to reject not verified orders as they are violating our Agreement.
11.2 Stolen cards usage or any other fraudulent behavior will be immediately reported to the relevant law enforcement authorities for further investigation. Our Company is strongly against any kind of cybercrime.
12. Affiliate program
12.1 When placing your first Order on our Website, You have an opportunity to participate in our Affiliate Program. Affiliate Program participants receive credits to their Personal Balance for referring friends and acquaintances to our Website, using Company tools to identify and verify referrals. Our Clients can find more detailed info about our Affiliate Program in his/her Personal Cabinet
12.2 To start participating in our affiliate program, the Client needs to verify his phone number and/or e-mail to ensure, that there is at least one way of communication that is valid. If the Client is not willing to verify his contact details and/or provide some of his/her personal information, one can not participate in the Affiliate Program
12.3 Once verified, the Client may start referring friends using Company tools and markers and get Credits for their referrals. Credits given to the Client are not payable and can be used for internal Company purchases only (partial or full order amount coverage).
12.4 Commission is transferred to Personal Balance for valid referrals received with help of Company tools and markers. If the person can not be identified as referred by you (your affiliate code was not used), commission will not be transferred. In case the Client would misrepresent him/herself to be his or her own referral – commission will not be paid and all sorts of cooperation between this Client and the Company will be terminated.
13. Miscellaneous Provisions
13.1 All Terms and Conditions that define the rights and obligations of both contract parties, the Customer and the Company, are listed in this Agreement. This document solely, its statements, promises or inducements, are to be considered valid or binding. After accepting the Terms and Conditions, this Agreement supersedes all previous verbal or written communications and/or Agreements between the parties.
13.2 The Customer accepts that if a certain portion of the Terms and Conditions is in conflict with any state law, it will not affect the rest of the document. The Customer’s rights and obligations will continue to be in force for all other terms of this Agreement.
13.3 The Agreement is governed, in its interpretation and performance, by the laws of the location of the Company’s physical location of its principal business, precisely Cyprus (CY).
14. Warranty Disclaimer
The Company provides no warranties or representations in terms of the stated website or any materials published. The case includes any warranties of merchantability or lack of infringement of use, or any warranties arising from the direct usage of the service or any products purchased via this website.
The Company also does not claim that our service will always be uninterrupted or free of errors, and thus will not be held liable for any consequences that can occur as a result. It is the Customer’s responsibility to evaluate the accuracy, completeness, or usefulness of any information, opinion, advice, or other content provided in connection with our service or otherwise.
15. Limitation of Liability
By accepting the above Terms and Conditions of this Agreement you agree to release and not hold the Company and its employees, shareholders, officers, agents, representatives, directors, affiliates, promotion, subsidiaries, advertising and fulfillment agencies, any third-party providers or sources of information or data and legal advisers (the “Company’s Affiliates”) responsible for any and all losses, rights, damages, claims, and actions of any kind, arising from or related to the products, including but not limited to:
(a) telephone, electronic, hardware or software, Internet, network, email, or computer malfunctions, failures or difficulties of any kind;
(b) failed, garbled, incomplete or delayed computer transmissions;
(c) any condition caused by events beyond the control of the Company, that might cause the product to be corrupted, delayed or disrupted;
(d) any injuries, damages or losses of any sort arising in connection with, or as a result of, utilizing our services;
(e) any printing or typographical errors in any materials associated with our services.
Customers accept that the Company can modify its Terms and Conditions determined by the Agreement; therefore, it is recommended and strongly advised, that they continuously review these pages.